Improving Public Services from Local to Digital
Regional and local governments operate at the heart of communities, facing the daily challenge of delivering a wide range of services with the same expectations placed on central governments. With increasing demands from citizens and businesses, these institutions must evolve rapidly to keep pace with technological innovation. The modernization of internal processes and the introduction of new technologies, such as AI, to the services provided are improving the responsiveness and capacity of delivery from government agencies.
States, countries, cities, municipalities, parish councils and entire communities are faced with a digital transformationand embracing AI, automation, and data-driven insights allows them to modernise workflows, improve transparency, and elevate the citizen experience. All around the world, the latest technological trends are supporting complex process changes, shaping the way public services are delivered.
+30
Services Provided On Digital Channels as an on-stop-shop
+7
Municipalities
+1.5M
Local Citizens using Unipartner’s Solutions and Services
Delivering Value Where It Matters Most
Process Modernization
We empower government institutions to modernize their internal processes and elevate citizen services by integrating automation, AI, and intelligent service design to help streamline workflows, reduce administrative burdens, and improve decision-making.
Enhancing Citizen Services
We support governments reimagine how they operate and serve their communities. From streamlining back-office tasks to launching intuitive citizen portals, our solutions are designed to make public services faster, simpler, and more accessible.
Meeting challenges with Tailored Capabilities
Digital Channels
Contact Center
Change Management
Citizen Service
Operations
Legal & Compliance
Talent & HR
IT Management
Empowering Local Communities and Enhancing Citizen Engagement
Unipartner has been working alongside legal agencies and municipalities, enabling the success of their digital transformation processes through the implementation of innovative and mission critical technology-based assets. Our specialized teams rely on in-dept knowledge of both the technological and legal framework required to accomplish the ultimate thriving solutions and capabilities.
The solid and proven expertise we have is reflected in the wide set of high-end solutions we have developed for various regional governments across the country. In what concerns regional and local governments, our highly certified professionals work closely with entities to:
Accelerate AI adoption to automate administrative tasks and improve decision-making.
Deploy tools that drive automation across citizen services, licensing, and case management.
Enable personalisation through data integration and intelligent service design.
Build one-stop digital portals that simplify access to public services and promote citizen experience.
Modernise legacy systems while ensuring compliance with legal and regulatory frameworks.
Our approach is grounded in deep sector knowledge and a commitment to co-creation. We ensure every transformation is agile, secure, and impactful to help governments work smarter with AI and deliver the best customer service that meets the evolving expectations of citizens.
Innovative Solutions for your digital transformation
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Elevate your business with our Key Service Offerings
Application Services
Equipping organizations with agile, full life cycle services with people-centric, impactful solutions.
Business Applications
Delivering smart, cost-effective digital solutions that help organizations overcome challenges.
