Who are we looking for?
Being a Services Contract Leader at Unipartner comes with an exciting & challenging role. As a Services Contract Leader, you will report to the Client Services Leader and work in the capitalization of Uniparter’s offer, supported by the Services Areas, to promote the growth of the contract.
They are responsible for the quality delivery of Services Area/Services Contract Area projects, team, and project management.
What is the challenge?
As part of the project, you will be responsible for ensure the executive management of the contract:
This role includes:
Ensures a very high level of satisfaction in Large or High Potential Clients contracts;
Ensuring the renewal of current contracts and promote and draw up proposals for expanding the services provided;
Designing the contract execution and management/governance models;
Preparing and conducting steering sessions;
Ensuring appropriate pre-sales support for Commercial Area by the team under its management;
Ensuring the appropriate participation of the team under his/her management in Account Plan activities;
Team management;
Team development;
Recruitment activity;
P&L management .
Don’t worry, you will not have to do this alone, you will be part of a dynamic team with different levels of expertise and skills.
You will grow, and so will we.
Technical skills
Clear understanding and excellent commitment level with contractual goals
High Degree or equivalent
6+ years’ experience in similar functions
Broad knowledge in the IT area
Solid knowledge of Service Management function
Soft & other skills
Dynamism and initiative
Risk management skills
Good communication skills
Easy interpersonal relationship and team spirit
Focus on achieving results
Ability to deal with stress and emotional control
Key details
Years of experience
6 years
Required languages
Role ID
Portuguese and English
2024 / 0029
Location
Lisbon
Area
Client Services Area